If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Policy
1. Returns must be done within 30 days from the shipping date.
2. Products being returned must be in a saleable condition. If you return products that are not in a saleable condition, you will not be refunded. We do not accept any used or opened bags of accessories, latex, or opened packages of balloons.
3. You will receive a full refund for the cost of the products being returned, however, we will not refund shipping costs because the courier has already been paid the cost of shipping.
4. Please be aware that returns can take at least 25 - 30 days to process from when we receive your order.
Exchange
Everything Balloons does not offer exchanges, If you need a certain item, you will need to return the item and place a new order.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.